Part Time Work From Home Jobs Indiana ( Virtual Customer Advisor )
Hiring Organization: HCA Healthcare
Job Name: Virtual Customer Advisor
Qualification Required: Graduate
Industry: Private
Employment Type: Part Time
Job Needed Hours: 8 Hours
Payout: $20 – $30/Hour
Job Place: Indiana, USA
Full Job Description:
The consumer advisor is accountable for working with customers to address inquiries and issues related to patient money owed. (This position might manage affected person calls and other duties as assigned).
Part Time Work From Home Jobs Indiana ( Virtual Customer Advisor )
What you'll do on this function:
- Talk with customers by way of telephone or in individual to obtain facts needed to remedy inquiries.
- Seek advice from other staff individuals to attain extra data and clarification had to resolve purchaser worries
- Reconcile money owed consistent with insurance contracts and put up/ procedure correct contractual
- Assessment debts for appeal requests and forward as it should be
- Evaluation accounts for duplicate or price mistakes, forwarding to audit if vital
- Accurate or upload insurance records and request rebill
- Encourage charge from patient thru credit score card, take a look at or fee association
- Answer all inquiries from clients promptly (generally the same day acquired)
- Help affected person account inquiries by way of with courtesy supplying correct and timely records, which include payments if asked
- Comply with all suggestions and policies for SSC personnel, both general regulations and people precise to customer service activities
- Keep a courteous and expert mindset with clients and coworkers
- Perceive hassle debts and increase as suitable
- Analyze, technique and index correspondence thru CWF (if applicable).
- Maintain compliance with pool final touch requirements (if relevant)
- Maintain required productiveness and QA requirements
- Record in the affected person account file to pick out actions taken on the account
- Paintings with patients and guarantors remedy payer requests and discrepancies to directly clear up pending claims.
Qualifications you may need
- High faculty diploma or GED or related experience in lieu.
- Minimum one year related enjoy required, preferably in healthcare.
- Name center enjoy favored
- Relevant training may additionally alternative revel in requirement.
- Work from home roles require personnel have to have high speed internet 25 MB download and 6 MB add.
Part Time Work From Home Jobs Indiana ( Virtual Customer Advisor )
