Disney Remote Jobs Customer Service, Work From Home For Disney #Apply Today ( Telecom Services Assoc )
Hiring Organization: Disney
Post Name: Telecom Services Assoc
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Alabama, USA
Full Job Description
With generation being such an crucial a part of our non-public and paintings lives, it's miles crucial to make certain our infrastructure is working as optimally as possible. The Telecom Services Associate video display units the Wi-Fi community and gives technical assist through cellphone and e mail to resolve, manner and improve Wi-Fi and Telecom troubles for Guests and Cast. This role will offer technical, administrative and studies assist for Telecom Operations. Additionally, Mobility Services, Cable TV, Office Machine Services, Construction Services and Video Technologies are treated through this crew.
Disney Remote Jobs Customer Service, Work From Home For Disney #Apply Today ( Telecom Services Assoc )
Responsibilities include:
- Provide Technical Support 24x7x365 through cellphone and e mail to manner and improve WiFi/Internet and Telecom troubles for Guests and Cast inside a fast moving Help Desk surroundings
- Responsible for technical troubleshooting using a couple of applications – Airwave, CMS, Service Now, MS Office to assist key enterprise systems
- Support all Telecom technologies
- Process mobility (cellular & radio) restore requests and new orders
- Process Work Being Performed and Gate get entry to requests for vendors
- Produce a couple of operational reviews concerning name metrics, telephony and Wi-Fi
Qualifications:
- Strong technical acumen
- General knowledge of Wi-Fi networks, DOCSIS and GPON fiber
- Strong analytical, trouble fixing and verbal exchange skills
- Create and examine a couple of operational reviews
- Outstanding customer support skills
- Proficient in Microsoft Office, Excel and PowerPoint
- Flexible with paintings schedule, which includes weekends, nights, and holidays
- Ability to characteristic in a crew surroundings in addition to independently
Preferred Qualifications:
- Experience with Service Now
- Familiar with Aruba Airwave and Calix Management System
- Call center/customer support experience
Required Education:
- Associate’s diploma or equal paintings experience
Disney Remote Jobs Customer Service, Work From Home For Disney #Apply Today ( Telecom Services Assoc )
