Disney Remote Careers ( Technical Support Specialist ) In USA #Apply Today
Hiring Organization: Disney
Post Name: Technical Support Specialist
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20-30/Hour
Location: New York, USA
Full Jobs Discription
Disney Theatrical institution is seeking out a Technical help expert to join their merchandise crew. This position will be the primary guide contact for our merchandise crew’s factor of sale structures which might be at our Broadway and West give up Theatres, and on our North American tours. This function will offer each hardware and software support for our products institution. some work might be on site and some paintings will be faraway. Flexibility across the manufacturing display times at night time and weekends will be required within the event escalated aid is needed. a few journey may be required to support our excursions and international stores, but this role is by and large located in the big apple metropolis in a hybrid paintings surroundings.
Disney Remote Careers ( Technical Support Specialist ) In USA #Apply Today
duties:
- performing destroy/restoration on all factor of sale hardware (iPads, printers, scanners, credit card machines, etc.)
- running with our factor of sale supplier to work on any upgrades, bugs and breaks to our factor of sale software program
- Partnering with our community help Engineer to troubleshoot any connection problems with any of our point of sale systems
- maintaining our fleet of credit score card machines, and making sure they securely connect to the internet
- assisting issues with our backend stock management software
- putting in place and putting in new point of sale systems and credit card machines as needed
- Sourcing new device for replacing getting old hardware
- Oversee online store to make certain it's miles nicely operating for all US and united kingdom websites; help keep managers with web site updates or price problems
- running with our products store managers to improve sales on our online shops
- managing support tickets with vendor to make certain timely updates and resolutions are taking area
- communicating to all retail groups on the theaters the repute of open tickets and wirelessxes
- schedule and attend conferences with third birthday party help teams as had to hold proper workings of all retail features at store stage and again workplacewireless methods
- supplying on-web site aid at some stage in selling durations when issues get up; watching promoting periods at our shows to discover purchaser behavior to help enhance our income strategies
- building out extra infrastructure at our brick-and-mortar stores on Broadway and the West stop to help expedite customer interactions
- running with front of house team of workers participants at once to perceive troubles and upgrades to the point sale machine
Disney Remote Careers ( Technical Support Specialist ) In USA #Apply Today
capabilities Required:
- previous experience working in retail or with point of sale software program; assist desk experience
- fast troubleshoot hardware and software program issues; ability to troubleshoot problems remotely
Disney Remote Careers ( Technical Support Specialist ) In USA #Apply Today
supplier control
- Works nicely in a crew surroundings
- publicity and know-how of on line retail with the potential to quick analyze and execute
- ability to understand enterprise manner from begin to completewireless
- sturdy verbal and written competencies; ability to build documentation
- Familiarity with Apple merchandise (iPads)
- Inquisitive technical nature
- confirmed commitment to valuing range and contributing to an inclusive running and gaining knowledge of surroundings
The hiring range for this role in ny is $60,six hundred to $eighty one,290 per 12 months based totally on a forty hour work week. the quantity of hours scheduled in line with week may range based on business wishes. the bottom pay really provided will take into account internal equity and also may additionally vary relying at the candidate's geographic place, job-related know-how, skills, and revel in amongst different elements. a bonus and/or lengthy-time period incentive gadgets can be furnished as a part of the compensation package, similarly to the overall variety of medical, wireless, and/or other wi-fiadvantages, depending on the level and role provided.
Disney Remote Careers ( Technical Support Specialist ) In USA #Apply Today
