Southwest Airlines Remote Work, Southwest Airline Work From Home #Apply Today ( Supervisor Customer Service )
Hiring Organization: Southwest Airlines
Post Name: Supervisor Customer Service
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: San Diego, CA
Full Jobs Description
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Southwest Airlines Remote Work, Southwest Airline Work From Home #Apply Today ( Supervisor Customer Service )
Model the Southwest Way
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Respond to and resolve Customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
- Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
- Work with staff planning to build bids that are in line with department’s hourly goals.
- Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
- Knowledge of applicable Collective Bargaining Agreements and their applications
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to recognize and address performance and safety concerns in a timely manner
- Ability to ensure all equipment is maintained and available for the operation
Southwest Airlines Remote Work, Southwest Airline Work From Home #Apply Today ( Supervisor Customer Service )
