Remote Jobs 18 An Hour, Tesla Careers Remote Customer Service #Apply Today ( Service Supervisor )
Hiring Organization: Tesla
Post Name: Service Supervisor
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Urbandale, IO
Full Jobs Description
Tesla workshop supervisors are the team leaders at our service companies. In this role, you will be responsible for managing a dedicated team of technicians while delivering an impeccable service experience, achieving superior results and streamlining our service center operations.
Remote Jobs 18 An Hour, Tesla Careers Remote Customer Service #Apply Today ( Service Supervisor )
what are you doing
- Provide effective supervision and guidance to assigned technical staff to achieve required quality and service goals.
- Maintain proper business records and inventory. Manage the smooth flow of work through the service center. Act as a process manager for store operations, ensuring operational standards are defined and systematically improved with input from service technicians and the rest of the service center team. Lead, lead and develop a highly engaged team of technicians.
- Work with the Service Manager and other key stakeholders to define quality, speed and cost goals based on customer and business needs.
- To ensure the best possible quality, ensure that work standards and existing technical methods are up-to-date, accurate and that all work is carried out in accordance with them.
- Ensure that all employees comply with safety regulations and the service center safety program. Work with staff to resolve technical and HR issues.
- Schedule employees to effectively respond to service needs in accordance with company policy and provide vacation and other free time. You are responsible for selecting team members and ensuring they receive the necessary training. Conduct regular one-on-one development meetings with team members to facilitate their professional development.
- Monitors team and individual training needs/requirements and coordinates training as needed in collaboration with training team resources.
- Provide effective daily communication so that all team members are working toward the same goals.
- Communicates with employees on all matters concerning the service center and service organization.
- Work with the Service Manager to expand and grow the Service Product team to support company goals.
- Performs other duties as assigned by the service manager.
what you bring
- Bachelor's degree or equivalent work experience
- Previous management experience in the service field is considered an advantage.
- Car knowledge is not required. Ability to meet deadlines and be responsible for quality/quantity. Able to manage multiple tasks with competing priorities, set and achieve goals.
- Ability to lead group root cause problem solving activities and rapidly develop countermeasures
- You can effectively communicate with customers if necessary
- Excellent interpersonal and communication skills.
- 1-3 years of industrial management or similar management experience is considered an advantage. You can work flexibly, including overtime on weekdays and weekends.
- Good computer skills, Microsoft Office experience required
Remote Jobs 18 An Hour, Tesla Careers Remote Customer Service #Apply Today ( Service Supervisor )
