Wayfair Customer Service Career, Wayfair Work From Home Florida #Apply Today ( Senior Operations Manager )
Hiring Organization: Wayfair
Post Name: Senior Operations Manager
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Perris, CA
Full Jobs Description
Senior Operations Manager
We are Wayfair; We deliver the best customer experience in the furniture and home space thanks to people like you who are motivated, enthusiastic, collaborative and thrive in a fast-paced environment. To maintain our high delivery standards and meet the needs of our customers, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We have built a best-in-class delivery network that enables us to delight customers by speeding up deliveries, increasing service and reducing losses using our own physical asset-based delivery centers. We are looking for talented and hard-working people to join our growing team - your professional home is waiting for you on Wayfair!
Wayfair Customer Service Career, Wayfair Work From Home Florida #Apply Today ( Senior Operations Manager )
what will you do
- Develop strong trusting relationships with key stakeholders and senior management and identify opportunities to improve fulfillment center operations. Monitor the overall safety, employee engagement, collaboration, quality, performance and customer experience of fulfillment center operations
- Create and maintain a strong safety culture that continuously strives to eliminate operational risks
- Manage a strong senior presence, lead and build a team of senior executives and operations directors
- Lead the creation of quality initiatives, process change initiatives and other Lean initiatives so that their functional area and ultimately the fulfillment center can meet and exceed business plans.
- Work closely with multiple teams across the enterprise to coordinate cross-functional projects, including transportation, network management, SandOP, data integration, employee engagement, inventory planning, engineering, and others.
- Track and manage key performance metrics to ensure a great customer experience and deliver on your promises
- Contribute to the development of new tools, processes and technology that make our team more efficient
- Support operational strategy and innovation to achieve revenue, operational efficiency and profitability
- Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through
- Create robust process improvement initiatives that drive annual improvement and streamline and optimize day-to-day operations
- Communicate organizational performance trends and improvements regularly
What you need
- 5 years of experience in e-commerce, supply chain, operations or logistics.
- Experience with complex operational, process and improvement projects (minor or Six Sigma experience preferred), including process mapping and process re-engineering
- Proven passion and continued focus on safety as a value, not just a priority
- Strong background in defect reduction, process, manufacturing or design to understand workflow and performance
- Ability to collaborate across functions and synthesize multiple perspectives into a seamless action plan
- Proven ability as a passionate people-oriented leader who can effectively deliver results in a fast-paced, fast-paced business.
- Go-Go - Confident, entrepreneurial self-starter who knows how to manage and prioritize projects and delegate tasks appropriately
- Proven leadership in building a culture of continuous improvement in processes and operations
- Strong analytical ability to gather and interpret information to further develop, recommend and implement solutions.
- Technology experience, collaborative confident leader, familiarity with Google Suite products more
- Very organized, meticulous and detail oriented
Wayfair Customer Service Career, Wayfair Work From Home Florida #Apply Today ( Senior Operations Manager )
