Work From Home Jobs (Remote) In Jamestown @Onlinejob247 ( Energy Customer Care Support Specialist )
Company Name: Genie Energy
Post Name: Energy Customer Care Support Specialist
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: New York , USA
Full Description:
Genie Retail electricity’s customer service branch is the heart of our organisation. Via coming to paintings in our branch, you may be many of the frontline communicators who concentrate to client worries, answer questions, and locate solutions for our clients. Our work is interactive, tough, and essential to our success. Deliver your reliability, tremendous strength, and self belief to the Genie Retail energy family which gives increase and opportunity. Earnings 14.00 an hour plus commission.
Work From Home Jobs (Remote) In Jamestown @Onlinejob247 ( Energy Customer Care Support Specialist )
Duties And duties
Our crew is searching for expert applicants to paintings in a far off environment which have the potential to work well both personally and within a team. The pinnacle 4 qualifications consist of being dependable, energetic with a superb mind-set, a very good listener, and brilliant hassle solver the placement offers an expansion of obligations and will mission you every day:
- Answering telephones from customers professionally and responding to customer inquiries and proceedings.
- Cognizance of purchaser retention.
- Providing customers with the organization’s service requirements.
- Figuring out, escalating precedence issues and reporting to the high-stage management.
- Routing inbound calls to the suitable sources.
- Following up complicated client calls where required.
- Completing call notes and get in touch with reviews as important and updating them within the CRM.
- Acquiring and evaluating all relevant facts to correctly manage and record court cases and inquiries.
- Recording info of remarks, inquiries, complaints, and actions taken.
- Other duties as assigned.
Requirements
- Excessive college degree/GED
- Bilingual a plus
- Some income and customer service enjoy
- First rate conversation skills, which includes verbal with right grammar.
- First-rate computer talents.
- Element-oriented with the ability to multitask.
- Some enjoy with MS Excel is a plus
- Able to react efficiently and lightly in escalated situations
Advantages program
- Aggressive Wages
- Scientific, Dental and Eye coverage available
- Vacation and unwell time
- 401K benefits
Work From Home Jobs (Remote) In Jamestown @Onlinejob247 ( Energy Customer Care Support Specialist )
