Work From Home Jobs (Remote) In Groton @Onlinejob247 ( Customer Support Specialist )
Hiring Organization: GrowthAssistant
Post Name: Customer Support Specialist
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Connecticut, USA
Full Job Description:
GrowthAssistant is looking for an lively and experienced customer support experts who will help customers with their each day operations by using supporting them with any troubles related to the structures presented to them. The customer support specialist have to have right written and verbal conversation capabilities, relatively organized, and a group participant who can paintings throughout distinctive departments whilst dealing with problems.
Work From Home Jobs (Remote) In Groton @Onlinejob247 ( Customer Support Specialist )
Duties
- Grow to be the resident professional on the platform, methods, and rules
- Use accurate troubleshooting approaches, language, and shape to cope with customer lawsuits over a diffusion of help channels (e-mail, chat, phone, etc.)
- Use exact judgment and strong communique skills to make certain escalations are solved on the first touch
- Speedy respond to consumer inquiries to ensure one hundred% purchaser satisfaction
- Work pass-functionally with other departments to prioritize, coordinate and apply assets as needed
Necessities
- 5+ years of experience in a similar, consumer-dealing with position
- Robust written and verbal conversation abilties. You'll be assisting a product that calls for technical standards to be simplified for some non-technical customers.
- Experience running with support tools along with Zendesk (or similar)
- Ought to have enjoy offering aid for complex problems, product, and procedures
- Can paintings beneath stress, able to manage multiple purchaser worries throughout all issue kinds and may thrive in a fast-paced paintings surroundings.
- Emotionally clever, strives to constantly be helpful, empathetic and consumer oriented.
- Ownership: obsessed with the consumer, advanced trouble solving, pursues answers independently.
- Can work in transferring schedules and secure operating at night (US Pacific)
- Revel in or knowledge of a way to work and collaborate with a remote, allotted crew.
- Task management experience is nice to have
- Enjoy working on fundamental to intermediate analytics tasks is fine to have
Work From Home Jobs (Remote) In Groton @Onlinejob247 ( Customer Support Specialist )
