Customer Service Jobs, Customer Support Jobs In Fort Worth @ Apply Now @ ( Customer Support Specialist )
Hiring Organization: Buxton
Post Name: Customer Support Specialist
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: £10 – £20/Hour
Location: Texas, USA
Full Job Description:
Buxton is the worldwide leader in retail purchaser analytics. We use technology to discover, music, degree, and predict the entirety approximately customer conduct all over the globe. We build era that makes this patron intelligence effortlessly accessible to our clients, empowering them to make the first-class growth investments possible.
We're a trusted partner for the various most well-reputable, healthcare, retail, eating place, personal fairness, economic offerings, hospitality, city authorities, belongings owner, developer, and broker organizations across the usa and the world over.
Buxton is currently searching for a patron success professional to talk to customers to perceive problems, questions, and desires. A purchaser success professional’s position is offer technical assist for products, respond to consumer queries in a well timed and accurate manner, help customers use particular functions, and identify the cause of any insects or issues.
Customer Service Jobs
Requirements
What you'll Do
- Train new customers at the SCOUT platform
- Control huge quantities of chat communications, and inbound and outbound calls in a timely manner
- Pick out clients’ desires, clarify information, research each difficulty, and offer answers and/or options
- Construct sustainable relationships and interact customers via taking the greater mile
- Keep data of all conversations in our call middle database in a understandable way
- Meet non-public/team qualitative and quantitative desires
- Offer ongoing patron education as new versions of SCOUT are launched
- Provide ongoing updates to the SCOUT understanding Base
Customer Support Jobs In Fort Worth @ Apply Now @ ( Customer Support Specialist )
Who you're
- Bachelor’s degree in conversation, IT, Economics, or business, desired
- 1+ years of enjoy with Intercom, Helpdesk, Zendesk, or another customer service software
- 1+ years of CRE or EDC software program experience, preferred
- 2+ years of helpdesk enjoy, desired
- Skillability with the Microsoft Suite, in particular Excel
- Experience using Salesforce, favored
- Experience with product or software program guide, favored
- Enjoy the use of Clarizen, preferred
- Critical wondering and problem-fixing talents
- Strong written and verbal communique abilties
- Ability to patiently concentrate to, work with, and connect to customers
Customer Service Jobs
Advantages
- Health Care Plan (medical, Dental & vision)
- Retirement Plan (401k, IRA)
- Existence coverage (fundamental, Voluntary & advert&D)
- Beneficiant Paid time without work
- Short term & long-term disability
- Education & development
Customer Support Jobs In Fort Worth @ Apply Now @ ( Customer Support Specialist )
