Customer Service Jobs, Customer Support Jobs In Philadelphia Pa ( Customer Support Agent )
Hiring Organization: Fastmail
Job Name: Customer Support Agent
Qualification Required: Graduate
Industry: Private
Employment Type: Full Time
Job Needed Hours: 8 Hours
Payout: $20 – $30/Hour
Job Place: Pennsylvania, USA
Full Job Description:
As a customer service Agent, you’ll be liable for the execution of duties & responsibilities associated with the assist crew along with:
- Assisting clients clear up problems with kindness and compassion, and empowering them to solve problems on their personal.
- Troubleshooting and diagnosing technical problems, and escalating complicated cases to senior workforce or builders when appropriate.
- Responding to customers in which they contact us: you will from time to time engage with clients through Twitter, phone, or chat.
- Developing and maintaining product know-how: you’ll study at the bits and bobs of our products, and also you’ll stay informed on trending issues and product updates.
- Supporting with writing and keeping consumer-facing assist pages, inner documentation, and preferred responses to our most common questions.
- Acting daily duties to assist us prevent junk mail, phishing, and abuse from taking place on our mail servers (we’ll display you the way).
- Accomplishing opportunities to develop your leadership competencies, which include facilitating team meetings and collaborating in interviews for potential colleagues.
Customer Service Jobs
Necessities
- We love our customers and need to give them the satisfactory feasible experience. That's wherein you come in!
Customer Support Jobs In Philadelphia Pa ( Customer Support Agent )
This role can be incredible for you if:
- You adore to clear up difficult technical problems. You're pushed to discover the underlying problem and how to clear up it.
- You are element-orientated: you have a knack for noticing patterns, making logical connections, and describing things cautiously.
- You’re affected person and revel in information others. You don’t mind asking questions or explaining some thing twice. Humans say you get them.
Customer Service Jobs
A perfect candidate has:
- At the least twelve months of experience in customer support or a associated area.
- Super written and verbal language abilities.
- Robust interpersonal talents, compassion, enthusiasm, and diligence.
- Bonus: Any enjoy interacting with customers through ticketing software consisting of Zendesk, or publicity to technical competencies like HTML or coding.
Customer Support Jobs In Philadelphia Pa ( Customer Support Agent )
