Aetna Customer Service Remote Jobs, Remote Jobs At Aetna #Apply Today ( Customer Service Representative )
Hiring Organization: Aetna
Post Name: Customer Service Representative
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Alaska, USA
Full Job Description
The position of the Social Care Team Coordinator is to be patron-targeted through setting humans first throughout each interaction, inspiring accept as true with through being courteous, empathetic, affected person, and professional. You will create simplicity through successfully the use of information of plans, offerings, procedures, and structures to offer facts and solve issues, ensuing in stronger patron pleasure and retention. The coordinator function is designed to useful resource participants with Social Determinants of Health (SDoH) desires that may be a barrier to their basic fitness throughout inbound and outbound name middle connections. You may even participate in different tasks in an effort to offer wrap round offerings to our participants together with statistics access to construct our inner aid statistics base, first-rate tests of the database, helping with occasional pilot projects, etc. As a Coordinator, you should take responsibility to completely apprehend the member’s desires through constructing a trusting and being concerned dating with the member. The participants you talk with will want an empathetic and affected person advocate. We offer a human connection whilst it's miles wished most.
Aetna Customer Service Remote Jobs, Remote Jobs At Aetna #Apply Today ( Customer Service Representative )
Required Qualifications
- A minimal of one year of customer support or carrier enterprise associated revel in with demonstrated customer support skills.
- Strong verbal exchange skills (oral and written).
- Strong analytical and problem-fixing skills.
- Active listening proficiency.
- Ability to be receptive to comments and to include non-stop improvement.
- Positive mind-set and sturdy interpersonal skills.
- Excellent pc skills, which include typing proficiency, multi-tasking among on-line applications, and more than one screens. Working information of Microsoft© products (Outlook, Excel, folders)
- Ability to show empathy in the direction of customers’ desires and concerns.
- Desire to make contributions to constructing a high-quality crew spirit.
- Provide a chosen workspace loose from noise and different distractions.
- High pace net with the cappotential to hardwire thru ethernet from cable modem to PC.
Preferred Qualifications
- At least 1 yr in a name middle setting.
- Inbound/outbound name middle revel in.
- Knowledge of Medicaid
- Applicants who've non-public revel in with network aid navigation are recommended to use.
.Business Overview
Bring your coronary heart to CVS Health Every one people at CVS Health stocks a single, clean motive: Bringing our coronary heart to each second of your fitness. This motive publications our dedication to supply stronger human-centric fitness take care of a hastily converting world. Anchored in our brand — with coronary heart at its middle — our motive sends a non-public message that how we supply our offerings is simply as essential as what we supply. Our Heart At Work Behaviors™ assist this motive. We need all of us who works at CVS Health to experience empowered through the position they play in reworking our lifestyle and accelerating our cappotential to innovate and supply answers to make fitness care greater non-public, handy and affordable. We attempt to sell and preserve a lifestyle of diversity, inclusion and belonging each day. CVS Health is an affirmative motion employer, and is an identical possibility employer, as are the physician-owned groups for which CVS Health offers control offerings. We do now no longer discriminate in recruiting, hiring, promotion, or some other employees motion primarily based totally on race, ethnicity, color, country wide origin, sex/gender, sexual orientation, gender identification or expression, religion, age, disability, blanketed veteran status, or some other function blanketed through relevant federal, state, or nearby law. We proudly assist and inspire humans with navy revel in (active, veterans, reservists and National Guard) in addition to navy spouses to use for CVS Health task opportunities.
Aetna Customer Service Remote Jobs, Remote Jobs At Aetna #Apply Today ( Customer Service Representative )
