Work From Home Jobs (Remote) In La Grange @Onlinejob247 ( Customer Service Representative )
Company Name: Inktel Contact Center Solutions
Post Name: Customer Service Representative
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: Illinois, USA
Full Description:
Pandora earrings and Inktel are seeking work-FROM-home independent contractors who're obsessed with jewelry and would like to symbolize the world’s pinnacle earrings designer and producer.
Each rings help professional might be an impartial contractor, working from home the usage of their own pc device that meets the technical necessities mentioned beneath.
People should additionally be able to set up a delegated paintings area, unfastened from noise and distractions to handle incoming phone calls.
You will be chargeable for answering incoming contacts from customers via more than one structures, along with phone, email and chat. Schooling might be furnished on patron information and structures used.
Work From Home Jobs (Remote) In La Grange @Onlinejob247 ( Customer Service Representative )
Activity duties:
- Provide international-magnificence customer service and a first-call decision.
- Talk with clients in a proactive and expert manner throughout more than one communication channels, including phone, chat, and email. Agents may be requested to transition between channels at any time.
- De-escalating customers who're disillusioned with their revel in and make certain that we explore all options to meet their needs.
- Pick out root purpose of inquiries by means of asking probing questions to determine the excellent answer.
- Respond to pricing and product inquiries, order reputation, tracking inquiries and order cancellations.
- Take care of account and billing issues, along side order upselling, troubleshooting, fraud order and returns, based on policy supplied through education pointers.
- As a brand ambassador – provide merchandising help, being informed approximately present day promotions, new gives, and citing our Pandora club after sales and promotions.
- Surprising the purchaser with product knowledge and craftmanship information including "hand painted", "hand completed", "sustainable rings".
- Making the client experience special by appreciating and respecting them.
- Emit believe at the side of genuine care and attention.
The right unbiased CONTRACTOR:
- Pleasant and constructive!
- Captivated with earrings and fashion!
- First-rate interpersonal, verbal & written competencies.
- Passionate about serving others and strong choice to take possession of the client interplay.
- Able to fast navigate via multiple structures simultaneously
- Extremely good problem solving capabilities & have to have a “can do” mind-set.
- Capable of speak correctly with clients, control, and peers.
- Customer service enjoy obtained in retail, hospitality or call center surroundings of a minimum of 2 years is essential.
- Laptop expertise/tech savviness
- Bilingual in Spanish or French a plus!
- Schedule: 12PM - 10:30PM eastern, Monday via Sunday.
- Common 30 hours per week.
Work From Home Jobs (Remote) In La Grange @Onlinejob247 ( Customer Service Representative )
