Remote Customer Service Airline Jobs, American Airlines Customer Support Remote #Apply Today ( Customer Service Manager )
Hiring Organization: American Airlines
Post Name: Customer Service Manager
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Logan, UT
Full Jobs Description
Are you ready to discover the world of possibilities both at work and in your free time? Join our American Airlines family and travel the world, expand your knowledge and become the best version of yourself. As you embark on a new journey, you'll take on challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Please enrich your personal and professional life and jump in!
Remote Customer Service Airline Jobs, American Airlines Customer Support Remote #Apply Today ( Customer Service Manager )
Why do you like this job?
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to improve his experience, skills and network within the company. With our leadership program, you can develop yourself as the best leader in the American organization. CSMs must ensure safe and effective operations by leading, engaging, training and developing frontline team members. You support the work of your team by creating a safe and reliable operation while providing an exceptional customer experience. We are also anchored by a fast-paced, dynamic environment and passionate about safety, teamwork, leadership and delivering a quality product to our customers, frontline and vendors.
- CSMs must enable an environment that develops our first members and fosters mutual respect, trust, responsibility and core values while connecting people and improving lives in our daily operations. This position is a member of the Airports team in the Customer Experience Department
what will you do
- As mentioned above, this list is intended to reflect current work, but there may be other important features (and certainly non-essential work features) that are not referenced. The management changes jobs or requests other duties whenever it deems it necessary, of course according to the obligations arising from the law, including the collective agreement.
- Promotes operational excellence by maintaining a safety-conscious environment that promotes comprehensive and exceptional customer service that results in the safety and well-being of employees and customers.
- Be a security advocate: Look for security issues and resolve them as needed
- Sets team and personal goals in support of departmental and company goals; Coaches and mentors are team members in skill development, customer service and corporate culture behavior improvement
- Create and foster effective relationships with team members that promote compassion, authenticity, honesty, respect and dignity.
- Effectively allocates resources and provides appropriate support to enable teams to safely achieve their operational goals
- Ensure the continued safety and reliability of our operations through self-inspections, observations, root cause investigations and other related safety tasks.
- Promote effective communication between departments so that our team works together to achieve common goals. Joint Collective Bargaining Agreement (JCBA) and ensuring team members follow company policy/procedure
- Embrace Core Values: (Passion, Commitment, Efficiency, Reliability, Reliability, Optimism, Integrity, Positivity and Loyalty)
- Regularly analyze station-specific data to improve programming, training and overall station performance
- Have lost time conversations
- Understand company initiatives and their implementation at the local position (e.g. single-team, single-turn metrics)
- Ability to learn and apply union contract rules/rules when dealing with front line members and local union leaders
- Prepare local reports as required by station managers
Remote Customer Service Airline Jobs, American Airlines Customer Support Remote #Apply Today ( Customer Service Manager )
