Jobs Paying $30 An Hour, Jobs Near Me #Apply Today ( Customer Service Director )
Hiring Organization: Wells Fargo
Post Name: Customer Service Director
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Richmond, VA
Full Jobs Description
Wells Fargo is seeking an innovative and effective leader to join our team as a Director of Customer Service. This role is responsible for leading the small business customer service team as well as leading change initiatives to help the organization achieve its goals.
Jobs Paying $30 An Hour, Jobs Near Me #Apply Today ( Customer Service Director )
In this role you will:
The job involves ideation, analysis, development and implementation-monitoring of opportunities to ensure that our small business customer service organization moves forward and obstacles are resolved in a timely manner.
demonstrates leadership and credibility with a proven ability to influence broadly across a matrix organization, generate commitment, and an urgent desire to achieve results.
You are articulate and possess strong interpersonal effectiveness and an impeccable reputation for integrity, accuracy, consistency, risk mitigation and business acumen. Prioritize critical functions that provide the most value.
Assess gaps and align drivers during the process.
Assemble, collaborate and influence a multidisciplinary team whose expertise and perspectives help create the best results.
Understand and improve customer experience.
Use the best change management to ensure change persistence. Use strong risk management practices and governance.
Consistent communication of key performance indicators for growth and special teams
Promotes operational excellence
Manage and develop multiple teams and functions, including managers and professionals, with a focus on serving all functional stakeholders and business partners.
Identify opportunities and strategies to increase customer service and satisfaction, profitability and operational efficiency.
Lead the customer service team in making strategic decisions to resolve highly advanced customer issues to respond to higher risk deliverables.
Interpret and develop various strategic guidelines, policies and customer service guidelines. Collaborate with and influence senior management, key stakeholders, internal partners, managers and professionals at all levels.
Manage the allocation of human and financial resources to customer service
Develop and lead the culture of competency development in line with business goals and strategy.
Required Qualification:
- 8 years of experience in customer service, financial services or contact center or equivalent field as evidenced by one or more of the following: work experience, education, military experience, education.
- years of management experience
Desired Qualification:
- 5 years of successful management experience in customer service centers/contact centers
- 3 years of leading large scale frontline and back office support services.
- Disciplined operational thinker who thrives in a complex risk environment.
- Strong critical thinking skills and ability to improve/design business processes as a strategic thinker.
- Proven experience in management and troubleshooting
- Experience building new features and making innovative, impactful changes for customers.
- Proven and demonstrated leadership skills, including relationship building, partnering and collaboration, with a clear ability to influence, gain buy-in and negotiate with a variety of business partners/stakeholders, including senior management.
- Demonstrated ability to effectively manage a highly matrixed organization with high initiative and strong ability to perform key responsibilities with limited direction and supervision.
- Proven successful recruiting, inspiring, developing, training and motivating team members with a balanced leadership focus on team member engagement, retention and performance management.
- Ability to influence without direct authority, create and lead (while achieving results) major changes, and influence people at all levels of the organization.
- Demonstrated ability to build and maintain strong, trusting relationships with key stakeholders, including management.
- Proven verbal and written communication skills with various levels of internal and external stakeholders, including experience presenting to senior management and the ability to simplify complex information in an understandable manner
Jobs Paying $30 An Hour, Jobs Near Me #Apply Today ( Customer Service Director )
