American Express Remote Jobs California, Amex Customer Service Jobs Remote #Apply Today ( Customer Service Agent )
Hiring Organization: American Express
Post Name: Customer Service Agent
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Cudahy, CA
Full Jobs Description
As a brand built above and beyond to deliver the best customer experience, it is of the utmost importance that we have the most exceptional colleagues. As a face, you will build positive relationships with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can develop your skills through the industry - with leadership education and ongoing training, as you learn what it means to consistently set the standard for world-class customer-centric service. Find your place on #TeamAmex
American Express Remote Jobs California, Amex Customer Service Jobs Remote #Apply Today ( Customer Service Agent )
How effective are you in this role?
- Provide world-class customer service by communicating our benefits and answering customer questions and concerns over the phone.
- Document necessary information such as complaint information, changes to customer details and other relevant information.
- Build meaningful relationships with your customers through a customer-centric approach, which means understanding their situation and needs, answering their questions, and making sure every customer knows American Express has their back.
- Enhance our customer experience through personalized service, active listening and effective problem solving while consistently treating customers with great respect
- Meet and exceed quality and productivity goals and meet all regulatory requirements. Navigate computer systems and applications to serve our customers and enable them to get the most out of our online platform. Manage other production activities such as complaints and escalations. Ability to set priorities and adapt to a constantly changing environment.
Minimum requirements
We expect fluent English. A relationship builder with a passion for delivering exceptional service.
- Excellent verbal, written and communication skills. Strong customer service skills and ability to resolve customer situations.
- Demonstrates personal excellence by remaining positive in difficult situations. Confident, optimistic and supportive of a team environment.
- Critical, analytical and forward thinking in problem solving and possesses exceptional time management, organizational and active listening skills.
- A quick learner with the ability and flexibility to work in a fast-paced, dynamic environment where multi-tasking, shifting priorities and using multiple systems are part of the daily expectation.
- Ability to show initiative to achieve results with minimal supervision. Excellent accuracy and attention to detail
- Strong computer skills including MS Word and Excel
- Must be flexible to work any schedule/hours to support our service level:
American Express Remote Jobs California, Amex Customer Service Jobs Remote #Apply Today ( Customer Service Agent )
