Remote Jobs With Southwest Airlines, Southwest Airlines Careers Remote Customer Service #Apply Today ( Customer Service Agent )
Hiring Organization: Southwest Airlines
Post Name: Customer Service Agent
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Alaska, USA
Full Job Description
The People of Southwest Airlines come collectively to supply on our Purpose, that's to attach People to what’s vital of their lives via pleasant, reliable, and low-fee air journey. Our Customer Service Agents amplify Hospitality to Southwest’s Customers on the price price tag counter, bags carrier office, and gate area. Customer Service Agents are frequently the primary Southwest Employee our Customers have interaction with throughout their journey enjoy and set a hospitable tone for our Customers’ trip. They’re pleasant, affected person trouble solvers who experience multitasking and running in a dynamic, secure environment.
As a Bozeman (BZN) Customer Service Agent, you could expect:
- Pay of $20 to $20 in step with hour*, with the possibility for destiny boom in step with relevant collective bargaining settlement salary scale. Opportunities for additional time and shift premiums.
- A union-primarily based totally position that consists of running assigned shifts primarily based totally on seniority. Shifts can encompass early mornings, past due evenings, weekends, and holidays.
- Opportunities for additional time and shift pick-ups. Mandatory additional time is a opportunity primarily based totally on operational need. *
- U.S. citizenship or cutting-edge authorization to paintings withinside the U.S. required and no cutting-edge or destiny paintings authorization sponsorship available.
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3@1(k) Company match, greenback for greenback, in step with paycheck. **
- Potential for annual ProfitSharing contribution closer to retirement - whilst Southwest profits, you profit.
Remote Jobs With Southwest Airlines, Southwest Airlines Careers Remote Customer Service #Apply Today ( Customer Service Agent )
Responsibilities
- Provides pleasant carrier to and continues nice relationships with all inner and outside Customers
- Works in a cooperative spirit to make sure the achievement of our Company
- Responsible for imparting mythical Customer carrier to human beings needing to journey, use shipment or bags carrier through getting to their needs
- Handles any element of ticketing and check-in through working a automatic point-of-sale system, boarding, bags carrier, reservations and resolving associated court cases and issues
- Responsibilities encompass greeting and coping with Customers in a well mannered and pleasant manner. Handles cash, checks, credit score cards, journey vouchers and coupons as types of fee for tickets. Computes charges, makes alternate and balances day by day transactions. Is accountable for overage or shortage
- Checks in bags and Cargo. Answers phone to offer records to callers, web page customers, remedy issues or court cases and help as needed. Handles transactions required to board the plane in a well timed and green manner
- Deals with mishandled Customers due to oversells, behind schedule or cancelled flights, lost, behind schedule, or broken luggage. Resolves such issues speedy and inside recommendations mounted through the Company
- Provides cutting-edge and correct fare, schedule, reservations, flight arrival/departure records and solutions all wellknown inquiries from Customers and different site visitors to the airport terminal
- Completes bureaucracy and reviews as required through the Company
- Writes irregularity and criticism reviews as required
- Duties can also additionally range because of the scale and corporation of the station
- Must be capable of meet any bodily capacity necessities indexed in this description
- May carry out different activity obligations as directed through Employee's Leaders
Knowledge, Skills and Abilities
- Ability to kind and/or use a laptop keyboard with enough pace to satisfy needs of the activity
- Able to study documents, observe commands, analyze and recognize ticketing procedures, guidelines and regulations
- Ability to paintings nicely with others as a part of a team, meet the public, and paintings beneathneath disturbing conditions
- Must be capable of satisfactorily entire Customer Service Agent schooling application with an 80% or extra common and an assessment period
- Must be privy to unsafe conditions and be capable of take care of emergencies as needed
- Must paintings beneathneath tight time constraints to perform short turns of plane
- Must gift a nicely-groomed look according with the Ground Operations Employee Handbook and Labor Agreement
- Must be capable of carry out all activity features inside a restrained space
- Must be capable of efficiently talk verbally through phone, head to head and on public deal with systems
- Must own proper written and oral skills
- Must be capable of talk records and commands verbally or through radio equipment
Remote Jobs With Southwest Airlines, Southwest Airlines Careers Remote Customer Service #Apply Today ( Customer Service Agent )
