American Airlines Remote Customer Service Part Time, Airline Work From Home #Apply Today ( Customer Assistance Representative )
Hiring Organization: American Airlines
Post Name: Customer Assistance Representative
Qualification: Graduate
Industry: Private
Employment Type: Part Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Indianapolis, IN
Full Jobs Description
Are you ready to discover the world of possibilities both at work and in your free time? Join our American Airlines family and travel the world, expand your knowledge and become the best version of yourself. As you embark on a new journey, you'll take on challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Please enrich your personal and professional life and jump in!
American Airlines Remote Customer Service Part Time, Airline Work From Home #Apply Today ( Customer Assistance Representative )
Why do you like this job?
- The customer service representative communicates with customers in a courteous, efficient, friendly and professional manner:
what will you do
- These are the central functions of the job
- This list is intended to reflect current work, but there may be other important functions (and non-essential work features) that are not referenced. The management changes jobs or requires the performance of other tasks if it is functionally necessary, naturally fulfilling the obligations arising from the law, including the obligations related to the collective agreement. Greet customers when they arrive at the airport or check-in desk
- Monitor ticketing area to ensure compliance with security policies and procedures
- Assist customers with check-in at self-service kiosks and baggage handling at the kiosk (e.g. printing boarding passes and receipts)
- Service and maintenance of kiosk machines (eg adding paper, cleaning surfaces)
- Troubleshoot kiosk technologies to identify the source of problems or errors
- Communicate with IT about kiosk technology issues that require additional maintenance
- Ensure that customers' cargo packages meet FAA/American Airlines regulations (eg size, quantity)
- Check and specify travel documents (e.g. passports, visas) of customers traveling internationally (e.g. using the Timatic database at the kiosk)
- Assist customers in handling checked packages (eg completing a credit card transaction, self-encoding, checking weight)
- Queuing at ticket offices according to departure times or the type of assistance required (e.g. special assistance, reduction of the number of queues or waiting time)
- Acceptance and activation of self-labeled packages from customers at the activation station
- Physically move baggage in the ticket area (eg move checked baggage to the zone, move oversized baggage to the designated oversized baggage area)
- Assist customers with the inspection of assistive devices, sports equipment and other oversized items (e.g. ensure compliance with relevant regulations)
- Refer customers to customer service if necessary
- Explanation and inspection of documents at kiosks
- Assist non-mobile customers with their physical movement when boarding, disembarking or otherwise moving through the gate and the larger terminal area.
- Assisting unaccompanied minors in boarding, disembarking or other transportation
- Providing gate information and directions to customers
- Implement retrieval functions (e.g. report forgotten items, return customers' locked bags) (in some airports)
- It is possible to perform additional tasks that the management deems functionally necessary in accordance with the collective agreement
- Report on time, on schedule and at your assigned station or location, including mandatory overtime, variable shifts, weekends and holidays. Complete on-the-job training
- Comply with government regulations (eg DOT, FAA, TSA)
- Adhere to company policies, procedures and performance standards
- Wear uniform as per company policy
- Provide quality customer service in a professional manner in accordance with US guidelines
- Use multiple internal resources/systems, including when interacting with customers
American Airlines Remote Customer Service Part Time, Airline Work From Home #Apply Today ( Customer Assistance Representative )
