American Airlines Remote Customer Support Work From Home, American Airlines Wfh #Apply Today ( Customer Assistance Representative )
Hiring Organization: American Airlines
Post Name: Customer Assistance Representative
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Indianapolis, IN
Full Jobs Description
Are you ready to discover the world of possibilities both at work and in your free time? Join our American Airlines family and travel the world, expand your knowledge and become the best version of yourself. As you embark on a new journey, you face challenges with flexibility and elegance, learn new skills and advance in your career while taking time out of your life. Please enrich your personal and professional life and jump in!
American Airlines Remote Customer Support Work From Home, American Airlines Wfh #Apply Today ( Customer Assistance Representative )
Why do you like this job?
- The customer service representative communicates with customers in a courteous, efficient, friendly and professional manner:
what will you do
These are the central functions of the job
- This list is intended to reflect current work, but there may be other important functions (and non-essential work features) that are not referenced.
- The management changes jobs or requires the performance of other tasks if it is functionally necessary, naturally fulfilling the obligations arising from the law, including the obligations related to the collective agreement.
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
- Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
- Troubleshooting kiosk technology issues to identify the source of issues or errors
- Communicating with IT about kiosk technology issues that require additional servicing
- Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
- Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
- Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
- Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
- Accepting and activating customers’ self-tagged baggage at the activation station
- Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
- Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
- Refer customers to customer service agents when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
- Assisting unaccompanied minors with boarding, deplaning, or other transportation
- Providing customers with gate information and directions
- Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
- Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
- Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
- Adhere to government regulations (e.g., DOT, FAA, TSA)
- Adhere to company policies, procedures, and performance standards
- Wear uniforms as required by company policy
- Provide quality customer service in a professional manner in accordance with American’s guidelines
- Use multiple internal resources/systems, including during customer interactions
- Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education and Prior Job Experience
- High School diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language.
- Bilingual language skills may be required in some locations
- Applicable valid driver’s license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.
American Airlines Remote Customer Support Work From Home, American Airlines Wfh #Apply Today ( Customer Assistance Representative )
