Online Work From Home Jobs In Alpharetta Ga @ Apply Now @ ( Call Center Specialist )
Hiring Organization: Walgreens
Post Name: Call Center Specialist
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Georgia, USA
Full Job Description:
Responsible for a high volume of inbound and outbound calls with customers, physician workplaces, sufferers or 1/3 party vendors approximately the agency’s services or products following widespread SOPs and procedures, operating under direct supervision. Ensures all contacts acquire green and courteous service. Obligations may also vary based totally on assigned department.
Online Work From Home Jobs In Alpharetta Ga @ Apply Now @ ( Call Center Specialist )
Job obligations
- Resolves habitual, widespread questions and problems submitted via customers, health practitioner workplaces, patients and 1/3 birthday celebration carriers via unique resources with confined range following set up guidelines and fashionable SOPs and procedures. Utilizes all available facts to select the best solution and solve patron issues. Directs complicated questions and issues to greater senior team of workers level.
- Makes use of a computer application to log and music inquiries, as well as, to check the reputation of gadgets that require follow-up or involvement of other parties. Files touch interactions, statistics info, proceedings, feedback and movements taken.
- Coordinates with other useful areas as necessary. Refers unresolved escalated problems as designated by means of the departments for further research.
- Contacts customers, doctor's office, patient or 1/3 birthday party vendor to respond to inquiries or to inform them of investigation results and deliberate modifications.
- Handles inquiries for one or greater strains of business.
- An employee in this function can expect an hourly fee of $15.00 plus bonus pursuant to the terms of any bonus plan, if relevant, will depend upon enjoy, seniority, geographic locations, and different factors accredited via regulation. To check advantages, please click on here jobs.Walgreens.Com/blessings.
Primary qualifications
- High faculty diploma or GED.
- Intermediate degree keyboarding capabilities (as a minimum 25 WPM, contact typing, formatting documents).
- Fundamental degree computer capabilities (as an instance: start up and close down computer, use mouse to factor and click, begin and near applications, transfer among applications, save files, print files and/or get right of entry to facts online).
- Simple search engines abilties to encompass opening a browser, typing in URLs in an appropriate place, the use of a search engine, bookmarking a domain, navigating the use of lower back/ahead/stop buttons, and filling out forms on-line.
- Communicate effectively in writing and verbally.
- The subsequent places aren't eligible for this opportunity: Alabama, Washington, California, Oregon Massachusetts, DC, Alaska, Oregon, Hawaii, ny, Puerto Rico and Chicago, IL.
- This is a earn a living from home function. To be eligible for this position you may be required to have an active domestic telephone line (cell and VOIP now not supported) and high-speed net connection (DSL and satellite now not supported) at the time of your application. These utilities will now not be reimbursed with the aid of Walgreens
Preferred qualifications
- At least 1 yr of customer service enjoy in centralized offerings or call center environment.
- Enjoy in Retail or healthcare.
- Enjoy providing customer support to internal and external customers, together with meeting first-class standards for offerings, and assessment of client pleasure.
- Intermediate degree keyboarding skills (at the least 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
Online Work From Home Jobs In Alpharetta Ga @ Apply Now @ ( Call Center Specialist )
