Walgreens Call Center Jobs Remote, Remote Jobs Paying 25 An Hour #Apply Today ( Call Center Representative )
Hiring Organization: Walgreens
Post Name: Call Center Representative
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Orlando, FL
Full Jobs Description
Job Responsibilities:
- Using Walgreens Prescription Data Entry procedures and guidelines, new patient registrations are processed by entering the information into the appropriate system.
- Processes patient prescription requests in accordance with HIPAA guidelines and enters refill orders for processing.
- Resolves missing prescribing information and interprets medical abbreviations (SIG codes). Resolves any exceptions related to data entry.
- Handles patient correspondence (incoming calls, chats, emails) and makes outgoing calls to physicians and patients as needed.
- Resolves third party rejections by reviewing, gathering information, making corrections and returning for processing according to individual plan requirements.
- Calls insurers and others to obtain information, obtain cancellation authorization or otherwise resolve third-party denials.
- Assists pharmacists both internally and externally. Identifies problems and communicates them to senior staff when necessary.
- You must obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.
Undergraduate degrees
- High school diploma or GED. Basic computer skills (for example: turn a computer on and off, use a mouse to point and click, start and close programs, change programs, save files, print documents and/or access information online).
- Basic search skills, including opening a browser, entering URLs in the right place, using a search engine, bookmarking a site, navigating the back/forward/pause buttons and filling out forms online.
- Intermediate keyboarding skills (minimum 25 WPM, touch typing, document formatting).
- Communicates effectively in writing and orally. 18 years or older
Preferred Qualifications
- At least 1 year of work experience as a pharmacy technician in a retail store or call center.
- A minimum of 18 months as a Pharmacy Technician with state specific certification/registration with a State Board of Pharmacy or a nationally recognized certifying agency.
- Customer service experience for internal and external customers, including meeting service quality standards and evaluating customer satisfaction.
- Intermediate to advanced keyboarding skills (minimum 35 WPM, touch typing, document formatting).
- Fluency in Spanish and English.
Walgreens Call Center Jobs Remote, Remote Jobs Paying 25 An Hour #Apply Today ( Call Center Representative )
